Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your order.

Eligibility

To qualify for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. Please keep your receipt or other proof of purchase.

Starting a return

Contact us at storesonline471@gmail.com before sending anything back. If your return is approved, we will provide the correct return address and return instructions. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless the return is caused by our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect, and include your order number and clear photos when possible. We will review the issue and work to make it right.

Non-returnable items

We cannot accept returns for used items, personalized or custom products, perishable goods, personal-care goods, hazardous materials, flammable liquids, gift cards, or final-sale items. Contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to exchange an item is to request a return. After the return is approved, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact storesonline471@gmail.com.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.